Returns


 

Right of withdrawal

You have the right to cancel your order up to 14 days after receipt without giving a reason.
Watch the Terms and condition whats including.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excl shipping costs. The costs for return from your home to the web store are for your own account. These costs amount to approximately 7.35 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right you can contact us via info@roxys89.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Damaged things

Damage and defects are very annoying. If you have received a damaged item, send us a message.

Send your e-mail to info@roxys89.com with the following information:

• The order number

• A photo on which the damage or defect is clearly visible;

• A brief description of the defect (and how it happened, if necessary).

Send your purchase to us and if everything goes well you will steal the show again within 2 weeks with your Roxy's design.

 Guarantee

The legal guarantee applies to all products that you purchase from us. Legal guarantee means that a product must do what you can reasonably expect from it. Normal wear and wear are not included in the warranty. Roxy's is not responsible for damage to items caused by negligence or for damage that occurred during the fitting or return.