Warranty & complaints
We are only satisfied if you are too! We are therefore very happy with your feedback. Leave your message via our contact page with your opinion, experience and / or comments. We will send you a substantive response within one or two business days.
TO FILE A COMPLAINT
If you are not satisfied, feel free to contact us by filling in the contact form. We always respond within one or two working days and always do my utmost to find a suitable solution. Are you still not satisfied with the handling of your complaint? Then you can present this to the Home Shop Disputes Committee: PO Box 90600 2509 LP The Hague For more information, go to: Thuiswinkel Geschillencommissie.
From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.